Tele-Mental Health Counseling: Building trust and rapport with your clients online!
Today’s counselors are faced with a complex issue that summons them to move forward with new technologies and face unforeseen challenges. As counselors work to integrate innovative ways to provide counseling, reduce barriers for clients seeking services and continue to remain competitive with telemedicine providers, technology is zooming ahead at lightning speed. The purpose of this presentation is to help counselors increase confidence and understanding of ethical practices, learn strategies for building rapport online and offer a positive, enthusiastic view of online counseling.
This presentation will reflect a positive view of distance counseling, by
- Reviewing current technical and legal considerations for providing counseling online and specifically understand ways to communicate those policies online;
- Offering strategies for building trust and rapport online through the use of body language, voice, communication approaches and overall visual presentation;
- Sharing considerations for empathic, person-centered, multicultural counseling delivered online via synchronous video.
Elizabeth Grady, PhD, LCMHCS
Liz has been counseling adolescents, adults, and families for eighteen years in the Triangle region of North Carolina. Liz earned her master’s degree in Counseling from North Carolina State University (NCSU) in 2002 and has been a licensed practicing counselor since that time. Liz earned her Doctorate degree (Ph.D.) in Counselor Education from NCSU in 2019 and now teaches masters-level counseling students at Northwestern University.
Liz has advanced training in Eye-Movement Desensitization and Reprocessing (EMDR), Dialectical Behavior Therapy (DBT), and Cognitive Behavior Therapy (CBT). Liz is most passionate about working with teens and adults who are struggling with life challenges related to stress management, school or employment, relationships, past and present life experiences, including childhood maltreatment and trauma. Liz provides treatment that helps reduce anxious thoughts, anxious body sensations (nauseous, pounding heart, shaking), panic attacks, phobias, & emotional disturbance associated with anxiety. Liz offers individual counseling sessions, group sessions, skills training classes, webinars, and workshops.
In addition to counseling and teaching, Liz enjoys supervising other counselors and has made this part of her daily work. Helping counselors develop professionally, and enhance their clinical skills, is extremely rewarding for Liz. Liz works to create a collaborative, creative, and fun-loving environment in which to learn and grow.
Liz has presented locally and statewide for organizations such as LPCANC (Licensed Professional Counselor Association of North Carolina), and nationally for the American Mental Health Counselors Association (AMHCA) and the American Counseling Association (ACA). Liz has been an active member of LPCANC for many years and has served on the board of directors for five of those years and served as President and Past President since 2013.